Two systems, one order → status lives on the shopify order.

Orders had to reach an external fulfilment provider, and support was answering delivery questions from two systems.

Fulfilment integration
What we built

Orders pushed to the fulfilment system with status written back to Shopify, so support answers from one screen.

Shopify surface

Admin API, webhooks, third party fulfilment API

Redrawn for privacy

Facing the same constraint?

Tell us how it shows up in your store, and we will tell you the sensible next step.