Two systems, one order → status lives on the Shopify order.

Orders had to reach an external fulfilment provider, and support was answering delivery questions from two systems.

Illustrative image for fulfilment integration
Client

A supplement brand

What I built

Orders pushed to the fulfilment system with status written back to Shopify, so support answers from one screen.

Result

Support answers delivery questions from one screen.

Shopify surface

Admin API, webhooks, third party fulfilment API

Relevant if

Orders go to an outside fulfilment provider and support checks two systems to answer one question.

Redrawn for privacy

More builds
Illustrative image for theme architecture
001 Theme architecture Four diverging codebases → one shared theme, market level overrides. A multi market retailer
Illustrative image for full theme switch
002 Full theme switch Replace the theme on a live, trading store → two phase switch with no downtime. An equestrian retailer
Illustrative image for checkout ui extension
003 Checkout UI extension No app matched their checkout → a native checkout option, saved on the order. A DTC brand

Facing the same constraint?

Tell me how it shows up in your store, and I will tell you the sensible next step.

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