POS had no field for the data → custom fields at the counter, on the order.
Staff needed to capture order specifics at the counter that Shopify POS has no field for, and were tracking them on paper.

A jewellery retailer
A screen in Shopify POS where staff enter the details at the counter. They save to the order and follow it into fulfilment.
Staff record the details at the counter instead of on paper, and they follow the order into fulfilment.
POS UI extension, order metafields
Staff write order details on paper at the counter because Shopify POS has no field for them.
Redrawn for privacy



Facing the same constraint?
Tell me how it shows up in your store, and I will tell you the sensible next step.